Thank you for choosing Your Unique Bouteeque for your personalized gifts and unique items. We want to ensure you have a clear understanding of our shipping process and policies to make your shopping experience as smooth as possible.
1. Processing Time: Once you've placed your order and provided your customization details, our team will begin processing your request. Processing times may vary depending on the complexity of the customization and the item you've chosen. You will receive an email confirmation with an estimated processing time for your order.
2. Shipping Methods: We partner with reliable shipping carriers to ensure your personalized items are delivered safely and efficiently. Depending on your location and shipping preferences, you can choose from standard shipping, expedited shipping, or other available options during checkout.
3. Estimated Delivery Time: Delivery times will vary based on your location, chosen shipping method, and the complexity of customization. Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number and estimated delivery date.
4. Tracking Your Order: To keep you informed about the status of your order, we provide tracking information for all shipped items. You can easily track your package's journey by using the tracking number provided in the shipping confirmation email.
5. International Shipping: Yes, we do offer international shipping to many destinations worldwide. International shipping times may vary based on customs procedures and local postal services. Please note that any customs duties, taxes, or import fees are the responsibility of the customer.
6. Shipping Costs: Shipping costs will be calculated based on your chosen shipping method, location, and the weight/dimensions of your order. The exact shipping cost will be displayed during checkout before you finalize your purchase.
7. Shipping Address: Please ensure that you provide an accurate and complete shipping address during checkout. We cannot be held responsible for items lost due to incorrect or incomplete addresses.
8. Order Tracking: Once your order is shipped, we will send you an email with tracking information. You can use this tracking number to monitor the progress of your shipment.
9. Delayed or Lost Shipments: While we strive to ensure timely deliveries, unforeseen circumstances such as weather, customs delays, or other external factors may occasionally cause delays. If your shipment is significantly delayed or lost, please contact our customer support team, and we'll work to resolve the issue.
10. Shipping Notifications: We'll keep you informed about the status of your order via email. You will receive notifications when your order is confirmed, when it's shipped, and when it's out for delivery.
11. Contact Us: If you have any questions or concerns about our shipping policy, tracking your order, or any other shipping-related matter, please don't hesitate to contact our customer support team at firstname.lastname@example.org or 06763702910. We're here to assist you and ensure your personalized items are delivered to you with care.
Thank you for choosing Your Unique Bouteeque. We appreciate your business and look forward to bringing your personalized expressions to life!